All case studies
client
DTC Marketing AI

HER ONE

AI marketing stack for a German women's wellness brand with 350k+ customers. Personalized email flows, content automation, quiz-driven segmentation, and retention campaigns - all running without a marketing team.

350k+ customers
DACH market
Marketing auto
Health / DTC BrandGermanyher.one ->
// automation architecture
Claude APItrigger
Makeorchestration
Claude APIintelligence
Google Sheetsdelivery
24/7, no humans
// The problem

HER ONE had grown to 350,000+ customers across Germany and Austria but their marketing was still largely manual. Email campaigns were one-size-fits-all despite having rich product quiz data. Content for new launches took the team a full week. Influencer and UGC coordination ran through spreadsheets. Subscription retention had no automated win-back logic - churned customers were simply lost.

// What we built

We built a full AI marketing layer on top of their existing Klaviyo setup. The product recommendation quiz data now drives automated segmentation - each customer enters a personalized email journey based on their wellness goals, purchase history, and engagement. Claude generates campaign copy variants for each segment. New product launches run through a content pipeline: brief in, full asset set out. A win-back automation triggers personalized reactivation sequences at 30/60/90 day churn points with dynamic offers based on the customer's original quiz profile.

// Results
01Email personalization: one-size-fits-all → quiz-driven segmented journeys per customer goal
02Campaign copy production: 1 week manual → generated per segment in hours
03Win-back automation live at 30/60/90-day churn points with dynamic offers
04New product launch content pipeline: brief in, full asset set (email, social, PDP copy) out
05Subscription retention sequences running automatically - no manual touchpoints
// Tech stack
Claude APIMakeKlaviyoShopifyGoogle SheetsTelegram Bot
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