Intercom handles conversations. We automate classification, routing, first responses, and resolution — so support handles fewer tickets and closes them faster.
Intercom is the customer messaging platform used by 25,000+ companies for support and engagement.
New ticket arrives → Claude reads it, searches your knowledge base, and drafts a complete response in your brand voice. Agent reviews and sends in one click. 80% of tickets resolved without typing.
Ticket classification and routing
Cuts resolution time 40%
Every ticket is classified by type, urgency, and product area — then routed to the right team or agent automatically. No more 'forwarding' conversations or wrong-queue delays.
Knowledge base auto-update
KB stays current automatically
When a ticket is resolved with a new solution, system asks agent to confirm, then drafts a knowledge base article from the conversation and queues it for review.
Proactive outreach triggers
Reduces inbound tickets 30%
Customer logs in 3 times without completing setup → Intercom message fires. Order hasn't shipped in 5 days → proactive notification. All triggered by events in connected systems.
// tools we use to connect Intercom
MakeIntercom APIClaude APINotionSlackAirtable
// how we work
01
30-min audit call
We map the specific Intercom workflows eating your team's time. You leave with clarity even if we don't work together.
02
Quote in 24h
Fixed price, fixed scope. No hourly billing surprises. Most builds are $1,000-4,000 depending on complexity.
03
Live in 1-2 weeks
We build, test, and hand off. You get documentation and a 30-day support window. Then it runs itself.
Ready to automate your Intercom workflows?
Book a 30-min call. We map your specific workflows and give you a quote. No pitch - just a plan.
How long does a typical Intercom automation take to build?
Most Intercom automations ship in 1-2 weeks from kickoff to production. A single-workflow build (one trigger, one outcome) is our $1,000 Starter tier. Multi-workflow systems with 3-6 connected automations are $2,000-4,000 delivered in 2-4 weeks. Both fixed price, no hourly billing.
Do we need a paid Intercom plan for this to work?
Yes - you keep your Intercom subscription (we build inside your account, not ours). For most automations the standard Intercom plan is enough. If you're hitting plan limits or need premium connectors, we advise on the right tier during scoping. You own everything we build.
Can you connect Intercom to our other tools?
Yes - that is the core of what we build. Intercom integrations to CRMs (HubSpot, Salesforce, Pipedrive), payment platforms (Stripe), comms (Slack, Telegram, WhatsApp), AI APIs (Claude, OpenAI, Mistral), databases, ERPs, and 1000+ other tools via native connectors or custom API calls. We design the architecture before quoting so you see exactly what connects to what.
What happens when Intercom changes pricing or breaks an integration?
We document everything we build so you can swap or migrate if needed. For active retainer clients we monitor Intercom release notes and update affected workflows proactively. If Intercom ever becomes unviable for your stack, we have migration paths to alternative platforms (covered in our Make / n8n / Zapier comparison work).
Who actually builds the Intercom workflows?
Senior engineers on our 5-person team, not subcontractors. Ivan (founder) reviews architecture on every project. AI-powered first response-type workflows are something we've built dozens of times across e-commerce, B2B SaaS, agencies, and logistics clients. You can see real case studies on the Work page and reviews on the Reviews page.