Below is one of the support flows we shipped for a DTC client - replayed live. Same logic, your tone of voice, plugged into your order data, returns policy, and product catalog.
// pick a scenario
Answers from your real order data, returns policy, product catalog
Escalates to a human with full conversation transcript when needed
Drops in on website, Telegram, WhatsApp, Intercom, or Slack
Trained on your brand voice - sounds like your team, not a chatbot
AI
Support
Online · responds in seconds
...
Powered by 2pizza.team · Demo scripted from real production conversation
// vs off-the-shelf
Custom vs the obvious alternatives
Off-the-shelf chatbots ship in an afternoon but never feel like part of your brand. Custom builds get the conversion. Here is what changes when you switch.
Trained on your accepted content - sounds like your team
Generic AI voice with prompt tuning
Connected to your data
Order data, returns policy, product catalog, CRM - real-time queries
FAQ-style canned answers from a doc upload
Escalation handoff
Full conversation transcript + context to your human agent
Hands off the transcript only, agent re-asks the same questions
Channels
Website + Telegram + WhatsApp + Intercom + Slack from one bot
Usually one platform, paid extras for cross-channel
Cost at 1,000 convs/mo
$150/mo hosting + LLM (~$80-150)
$200-1,200/mo subscription depending on tier
You own the system
Code + prompts + weights all yours, hand over any time
Locked to the vendor, you rent forever
// how it works
01
We map your use case
Support bot, lead qualifier, booking assistant, internal knowledge base, or all of the above. One call to define the flows and edge cases.
02
We build and train it
Custom Claude-powered agent trained on your docs, FAQs, products, and policies. Integrated into your website, Telegram, or WhatsApp. Full handoff logic to a human when needed.
03
Runs in production
Bot goes live. We monitor it for 2 weeks, tune based on real conversations, and hand over full control. Optional ongoing maintenance available.
// what you get
Custom-trained AI on your content and FAQs
Website widget, Telegram bot, or WhatsApp
Lead qualification and CRM handoff
Appointment booking integration
Human escalation logic
Conversation analytics dashboard
2-week post-launch tuning
// who it's for
E-commerce
Order status, returns, product questions - all handled automatically.
SaaS / Services
Qualify inbound leads while you sleep. Hot ones get a human, cold ones get nurtured.
Medical / Legal
Answer FAQ, book consultations, collect patient/client info pre-meeting.
From $1,200
One-time setup + $150/mo hosting
30-min call to scope it. Quote in 24h. Start within a week.